Addis Development Vision promotes citizen participation in advocating for basic WASH services in order to ensure local governments will be responsive, transparent, effective, efficient and accountable. They help identify the major roles and responsibilities of service providers and publicize it to the services users and community members. They believe that encouraging service users to exercise their rights promotes improvement of better service delivery, peace and development in the target Woredas.
These kinds of interventions also help to create the possibility among and between citizens groups and service providers to constructively engage in joint review of service delivery effectiveness, quality and equity, and to develop plans for addressing service deficiencies. The social accountability process helps to build community ownership and tap into community resources for development. It also helps to develop positive attitudes and behavior of citizens to work in alliance with the government.